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Sensing Savvy

Profile of Excellence: Toby Cosgrove, M.D., Former CEO, Cleveland Clinic

Posted by Susan Eymann, MS on Nov 6, 2017 8:00:00 AM

Delos Marshall "Toby" Cosgrove was born in 1940 in Watertown, New York. His father was a lawyer and his mother, a flamboyant “Auntie Mame”-type character. Both imbued in their son the need to contribute. After seeing photographs of surgery in a neighbor’s cottage on Lake Ontario, an 8-year-old Cosgrove decided that he wanted to become a surgeon.

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Kidney Care News to Know

Posted by Deborah Brouwer-Maier RN, CNN on Nov 1, 2017 8:00:00 AM

Don E. Williamson Named COO of American Renal Associates

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Profile of Excellence: Dr. W. Gerald Austen

Posted by Susan Eymann, MS on Oct 30, 2017 7:30:00 AM

Chief of Surgery Mass General Hospital; 69th AATS President (1988-1989)

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Profile of Excellence: Dr. Joseph S. Coselli

Posted by Susan Eymann, MS on Oct 25, 2017 8:00:00 AM

A born and bred Houstonian, Dr. Joseph S. Coselli graduated from a Jesuit high school in Houston and headed for Notre Dame University intent on following in his father’s footsteps and becoming a lawyer. That plan changed during the summer between the freshman and sophomore years at college when he had the opportunity to work for Dr. Denton Cooley as part of his “pump” team. There, in the early glory days of cardiothoracic surgery when surgeons were performing as many as 25 to 30 “on pump” cases a day, it just clicked and he knew what he wanted to become — a cardiothoracic surgeon.

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Topics: Cardiothoracic

7 Ways Physicians can Retain Patients

Posted by Anna Mueller, MS on Oct 23, 2017 7:30:00 AM

Every new patient that walks through the door is a win for your practice — but that may be the easiest part. Retaining patients is all about providing strong customer service. So often, physicians skip over this important aspect of business in the name of good medicine or even getting paid. But when you do, your patients are more likely to go online and Google another physician. Below are seven tips for securing patients for the long-term, and possibly attracting some new ones along the way.

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Video: Your Hemodialysis Patient Care Questions Answered

Posted by Susan Eymann, MS on Oct 18, 2017 8:01:00 AM

As a kidney care professional, you likely have a lot on your plate. You may be wondering:

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Easy Ways to Improve Patient Communication at Your Dialysis Clinic

Posted by Deborah Brouwer-Maier RN, CNN on Oct 16, 2017 8:00:00 AM

How a patient feels during his or her dialysis treatments often affects whether he or she will return to your clinic for further treatment. The National Kidney Foundation recommends patients evaluate the staff of a dialysis clinic before choosing a provider. The organization advises patients to see if the staff makes them feel welcome, if they were helpful, knowledgeable and were able to answer their questions. Patients also are encouraged to notice if clinic staff listens to them and addresses their needs.

Patients want to feel understood and at ease, and if your clinic is struggling to retain patients, this could be a contributing factor to patient retention.

Thankfully, a few changes in the way your staff communicates can improve patient experience at your dialysis clinic.

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Topics: Hemodialysis, dialysis patients

5 Ways Your Hospital Can Improve Community Relations

Posted by Roger DeLong, CP, PE, MBA on Oct 11, 2017 8:00:00 AM

The word “community” has been rapidly evolving over the past several years, challenging hospital administrators to rethink their approach to community engagement both online and off. Communities can organize and mobilize at a much quicker pace than even five years ago, largely enabled by online collaborative tools.This type of organizing is often associated with negativity and criticism: it produces malpractice lawsuits, petitions against new construction or research, critical online reviews, or even video rants that go viral and harm the reputation of your healthcare center. 

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Profile of Excellence: Dr. Joel D. Cooper

Posted by Susan Eymann, MS on Oct 9, 2017 8:00:00 AM

Dr. Joel D. Cooper, M.D. was born in Charleston, West Virginia, into a family of rabbis. Both his father and grandfather had been rabbis. Ever since he was a boy he liked to experiment with gadgets and set off trying to make explosives when he got his first chemistry set. His mother once told him that he would have been happy being a mechanic, but she was happy he became a doctor.

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Topics: Cardiothoracic

Profile of Excellence: Lawrence H. Cohn, M.D.

Posted by Susan Eymann, MS on Oct 4, 2017 8:00:00 AM

Born in San Francisco in 1937, Dr. Lawrence H. Cohn came into a family where his businessman father imbued him with a strong work ethic while his concert pianist mother made it known that she had high expectations for her children.

When Cohn was 12 years old, he went to work part-time for his father and continued until he was 24 years old. He recalled spending hot summers unloading railroad cars of sheetrock with often illiterate workers of many ethnicities and religions. That life experience was invaluable because it taught him how to communicate with all kinds of people from every walk of life.

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