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Sensing Savvy

Should Patients Be Allowed to Record Doctors?

Posted by Roger DeLong, CP, PE, MBA on Feb 14, 2018 7:06:00 AM

It’s no secret that today’s smartphones can store a lot of valuable information. What you may be surprised to learn is that patients are often recording their doctor visits.

In fact, according to research from the Dartmouth Institute for Health Policy and Clinical Practice, it’s likely that at least one patient out of your last 10 has recorded their visit.

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Whether it’s a routine appointment or a surgical procedure, the practice of recording doctors is a debated issue. That’s why it’s so important to understand both sides of the issue before saying yes.

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Topics: patient communication

4 Things You Need for a Successful Dialysis Care Team Huddle

Posted by Susan Eymann, MS on Dec 27, 2017 8:00:00 AM

If you’ve ever played a game of telephone, you know how easy it is for a single message to be misinterpreted. The difference between miscommunication in a children’s game versus your dialysis clinic is the potential for patient harm. In fact, failures of communication are the reason for 70% of 2455 sentinel events, with 75% of those events resulting in patient death.

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Topics: patient communication

Ways Dialysis Providers Can Defuse Patient Conflict

Posted by Deborah Brouwer-Maier RN, CNN on Nov 8, 2017 8:00:00 AM

As a dialysis provider, you know that healthcare settings and patient conflict go hand in hand. But unresolved patient conflict creates more stress for your staff, decreases productivity and teamwork and harms your clinic’s ability to safely deliver top-quality dialysis care.

Despite these consequences, providers often shy away from confronting challenges with patients because conflict is almost always uncomfortable. Experts call this avoidance a lack of “conflict competence,” and cite it as a major reason for dysfunctional dialysis units.   

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Topics: Hemodialysis, patient communication