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Sensing Savvy

Easy Ways to Improve Patient Communication at Your Dialysis Clinic

Posted by Deborah Brouwer-Maier RN, CNN on Oct 16, 2017 8:00:00 AM

How a patient feels during his or her dialysis treatments often affects whether he or she will return to your clinic for further treatment. The National Kidney Foundation recommends patients evaluate the staff of a dialysis clinic before choosing a provider. The organization advises patients to see if the staff makes them feel welcome, if they were helpful, knowledgeable and were able to answer their questions. Patients also are encouraged to notice if clinic staff listens to them and addresses their needs.

Patients want to feel understood and at ease, and if your clinic is struggling to retain patients, this could be a contributing factor to patient retention.

Thankfully, a few changes in the way your staff communicates can improve patient experience at your dialysis clinic.

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Topics: Hemodialysis, dialysis patients

Create a Culture of Patient Safety at Your Dialysis Clinic

Posted by Deborah Brouwer-Maier RN, CNN on May 8, 2017 7:30:00 AM

Do Dialysis Patients Feel Safe?

According to data from the 2007 Renal Physicians Association (RPA) Health and Safety Survey Project, nearly half of dialysis patients surveyed said they “sometimes, usually or always worry that someone will make a medical mistake during one of their dialysis treatments.” Not only that, 87 percent of staff indicated a mistake had been made in a patient’s treatment over the last three months.

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Topics: Hemodialysis, dialysis patients

What to Know About the Dialysis PATIENTS Act

Posted by Deborah Brouwer-Maier RN, CNN on Mar 6, 2017 6:30:00 AM

Patients with end-stage renal disease (ESRD) require costly and complex care. The Dialysis PATIENTS Act was introduced by Congress to give these patients an additional choice for receiving care. It also aims to address the integrated care limitations of programs like Medicare Advantage ESRD Chronic Special Needs Plans and ESRD Seamless Care Organizations.

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Topics: Hemodialysis, dialysis patients