As a kidney care professional, you likely have a lot on your plate. You may be wondering:
How a patient feels during his or her dialysis treatments often affects whether he or she will return to your clinic for further treatment. The National Kidney Foundation recommends patients evaluate the staff of a dialysis clinic before choosing a provider. The organization advises patients to see if the staff makes them feel welcome, if they were helpful, knowledgeable and were able to answer their questions. Patients also are encouraged to notice if clinic staff listens to them and addresses their needs.
Patients want to feel understood and at ease, and if your clinic is struggling to retain patients, this could be a contributing factor to patient retention.
Thankfully, a few changes in the way your staff communicates can improve patient experience at your dialysis clinic.
The word “community” has been rapidly evolving over the past several years, challenging hospital administrators to rethink their approach to community engagement both online and off. Communities can organize and mobilize at a much quicker pace than even five years ago, largely enabled by online collaborative tools.This type of organizing is often associated with negativity and criticism: it produces malpractice lawsuits, petitions against new construction or research, critical online reviews, or even video rants that go viral and harm the reputation of your healthcare center.
Dr. Joel D. Cooper, M.D. was born in Charleston, West Virginia, into a family of rabbis. Both his father and grandfather had been rabbis. Ever since he was a boy he liked to experiment with gadgets and set off trying to make explosives when he got his first chemistry set. His mother once told him that he would have been happy being a mechanic, but she was happy he became a doctor.
Born in San Francisco in 1937, Dr. Lawrence H. Cohn came into a family where his businessman father imbued him with a strong work ethic while his concert pianist mother made it known that she had high expectations for her children.
When Cohn was 12 years old, he went to work part-time for his father and continued until he was 24 years old. He recalled spending hot summers unloading railroad cars of sheetrock with often illiterate workers of many ethnicities and religions. That life experience was invaluable because it taught him how to communicate with all kinds of people from every walk of life.
Dr. Aldo R. Castañeda believes in giving back. After a highly successful career as a pediatric cardiac surgeon and chief at Boston’s prestigious Children’s Hospital, Aldo Castañeda returned to Guatemala where he had attended medical school many years before to develop a pediatric cardiac unit that trains Latin American surgeons. To date, his foundation has helped fund a unit that performs about 500 surgeries a year on poor children.
At first the Centers for Medicare & Medicaid Services’ (CMS) Readmissions Program seemed highly successful. Between 2011-2014, readmissions for conditions like heart attacks fell by 2.5 percent, and Medicare had saved $9 billion on readmissions. A CMS review cited an 8 percent drop in readmission rate nationwide between 2010-2015. Data also suggested that hospitals that avoided penalties took steps to revamp their readmissions strategies, and saw significant prevention of patient readmissions.
As a physician, you strive to provide the best care for your patients. So you may feel a bit unsettled — even hurt — when a patient you’ve cared for takes his or her frustrations out on you or your staff.
Everyone gets upset now and then. But add in the stress of dealing with a medical issue, and it can be easier for patients to take their frustrations out on their providers.
Thankfully, there are ways to spot a patient’s fear or anger early on and help diffuse it. Here’s how to deal with an upset patient.
Fresenius Medical Care Acquires NxStage Medical
The deal was for about $2 billion, or $30 per common share. The deal is expected to close in 2018. Fresenius hopes the acquisition will help it accelerate growth within the home dialysis markets.
Topics: kidney care
Every physician dreads the possibility of a medical malpractice lawsuit. The time, money, preparation and emotional stress can be a tremendous drain and harmful to their practice. Physicians already must pay high fees for malpractice insurance and lawsuits can last for years.
Most likely, physicians will face a medical malpractice lawsuit at some point in their career. A survey by the American Medical Association showed that 5% of respondents had a malpractice claim the previous year. When that time comes, it’s best to be prepared. Below we’ll look at the top reasons lawsuits are filed against physicians and how they can protect themselves.